If Outlook crashes on your system while sending or replying to an email, the following tips may help you fix it: However, the users with no Exchange Server account may also experience this problem. This problem generally occurs if you have a POP3 account and Microsoft Exchange Server mailbox in the same profile. Fix Outlook crashes when sending an email If this fixes the issue, you have to move all your emails from the old profile to the new one and delete the old (problematic) profile. You can confirm this by creating a new profile. Apart from that, you may also experience crashing or freezing problems with Outlook if your Outlook profile is corrupted. This will help you identify the faulty Add-in (if any). If Outlook crashes on your system, you should try to troubleshoot it in the Safe Mode. In most cases, there could be faulty Add-ins that cause Outlook to not respond, freeze, or even crash. If the same problem happens to you, you can try the solutions described below. Some users are complaining that whenever they try to send a new or reply to an existing email in Outlook, it crashes.
Here, we will describe the ways to troubleshoot the problem.
Select KB3097877 in the list, then click or tap Uninstall at the top.įollow the on-screen prompts to uninstall this update, then restart your system.Does your Outlook crash when sending an email? If yes, this post may help you fix it. Launch Programs and Features by searching for appwiz.cpl on the Windows 7 / 10 Start Menu or Windows 8 / 8.1 Start Screen, then clicking or tapping appwiz.cpl in the list.Ĭlick or tap View installed updates, then search for KB3097877 in the search bar. It is strongly suggested you complete the above steps then reinstall KB3097877. Microsoft has fixed the issues caused by this update. Microsoft Outlook will start normally after completing these steps. Follow these steps to uninstall the update, then restart your system. Uninstalling KB3097877 should allow you to launch Microsoft Outlook. You can learn more from the MS15-115 update description and security bulletin for this update. If you uninstall this security update, either complete the above steps then reinstall the update, or follow Microsoft for updates regarding a fix for KB3097877 and Microsoft Office.
Warning: KB3097877 is a security update regarding remote code execution.
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